Terms of Use

Effective Date: 2026-05-07

This English text is a courtesy translation. The Hebrew version at layla.events/he/terms is the binding legal document under Israeli law. In any conflict, the Hebrew prevails.

1. General

Please read the provisions of this agreement (the "Terms of Use") before making any use of the "Layla" system.

Rey Nagar, Israeli authorized dealer (osek morshe), business no. 328505532, with a registered address at 64 Ha-Iyar St., Tel Aviv-Yafo, Israel, trading under the commercial name "Layla" (the "Operator", "we" or "us"), is the sole owner, developer and operator of the Layla system, which is based on the website at https://layla.events and on the mobile application (together, the "Platform").

The Platform is intended to provide ticket purchase, hosting, information and advertising services to producers and participants in cultural, educational, business, sports and other events and conferences, including nightlife events, parties, festivals and concerts.

Any use that you make of the Platform is subject to these Terms of Use, our Privacy Policy published at layla.events/en/privacy, and any applicable law. By making use of the Platform, you give your consent and approval that you comply with all the provisions and conditions in these Terms of Use and the Privacy Policy.

These Terms of Use are written in the masculine singular for convenience only, but they apply to all genders, plural and singular alike. Section headings are intended for convenience only and have no legal interpretive weight.

If you do not agree to any of the matters stated in these Terms of Use, the Privacy Policy, or the guidelines and conditions published by the Operator from time to time, you are required to immediately cease all use of the Platform.

If you are an organizer (as defined below), these Terms of Use are in addition to any additional engagement agreement between you and the Operator, and in any case of conflict, the engagement agreement signed with you will prevail.

2. Definitions

  • "Platform" — the Layla system based on the Website and the mobile application, owned by the Operator and intended to provide ticket purchase, hosting, information and advertising services to producers and participants in events.
  • "Website" — the Operator's website at https://layla.events.
  • "Event" — a cultural, educational, business, sports or other event or conference, intended for a specific or unspecified public.
  • "User" — you and anyone who makes use of the Platform. Use may include reading, viewing content, ordering services, payment, and transferring information.
  • "Organizer" or "Producer" — a User who uses the Platform to produce an event and to register and/or sell tickets to other Users for the event the Organizer produces.
  • "Services" — any use made by a User of the Platform.
  • "Event Creation" — the actions performed by an Organizer in the Platform that enable it to register or sell tickets for an event.
  • "Ticket" — a digital confirmation, including a unique barcode or QR code, evidencing the holder's right to attend an event under the conditions specified at purchase.
  • "Acquirer" — Tranzila Ltd., or any other payment-processing provider that the Operator may publish from time to time, who provides the credit-card processing services.

3. User declarations

The User confirms that the use he makes of the Platform is after having read, understood and accepted these Terms of Use and the Privacy Policy. The User confirms that he is eighteen (18) years of age or older, and if he is a minor, that his use of the Platform has been approved by his parents or his legal guardian.

The User confirms that he is solely responsible for ensuring that the use he makes of the Platform will be in accordance with applicable law, the Terms of Use, the Privacy Policy and any guidelines and conditions published by the Operator (the "Proper Use").

The User confirms that in any use he makes of the Platform he will avoid any possible infringement of the rights of others, including infringement of property rights, intellectual-property rights, copyright, reputation rights, privacy rights or any other right existing under any law.

The Operator is entitled to suspend any use of the Platform in case of suspicion of activity that does not constitute Proper Use, pending clarification of the circumstances. The User releases the Operator from any claim or lawsuit on the grounds of suspension of use for a fixed or indefinite period.

The User confirms that no employer-employee relationship, no agency relationship and no partnership exists between the Operator and the User, whether the User is an Organizer or a buyer, save for the narrow declared agency described in Section 7.

4. Platform registration

At the Operator's sole discretion, certain Platform services may be available without completing full registration ("Partial Registration"). However, a User who chooses Partial Registration will not be able to enjoy all the Platform's services, but the Terms of Use will apply to him in full.

During registration and for the purpose of protecting User privacy, the User will be asked to provide an email address and a mobile phone number, which will constitute his means of identification on every access to the Platform. Registration is verified through a one-time password (OTP) sent to the User's mobile phone via SMS; the User consents to receiving SMS messages for identity verification.

Means of identification used to connect to the Platform are personal and confidential. The User must keep his personal means of identification confidential and must not transfer them to any third party. In any case of abuse of the Platform by another due to the User's negligence in keeping the means of identification confidential, full responsibility will rest with the User.

5. Use of the Platform

The User will use the Platform only for personal enjoyment and in accordance with the purposes for which it is intended. The User confirms that he will not make non-personal commercial use of the Platform except in accordance with an explicit agreement with the Operator.

The User confirms that he will not use the Platform in any way that may constitute scanning of the Platform by computerized means or that constitutes imitation of a regular browser, including bots, crawlers, computer software, computer code or applications containing computer viruses, trojan horses, worms, vandals or malicious applications. The User confirms that he will not perform any activity in the Platform that will affect the source code, system design, elements or content.

6. Event production

Through the Platform, an Organizer who is a registered User can create an event page on which event details will be displayed, including type, date, address, number of seats, participation price, service prices, organizer details, refund and cancellation policy, marketing and promotional information, and any other content the Organizer believes may be relevant to potential participants.

The Operator is entitled, but not obligated, to verify the suitability of the Organizer and the relevant event for the Terms of Use and policy. The Operator is entitled, at its sole discretion, to prevent the use of the Platform for event production for any reason and without prior notice.

In consideration for the Operator's services, the Operator will be entitled to a service fee from the Organizer, at a rate set in the specific engagement agreement between them and/or in the event creation flow, plus VAT as required by law (the "Operator Fee"). In the absence of a separate agreement, the default terms posted in the Organizer's management area at the time of event creation will apply. Fee rates may change from time to time; such a change will not apply to events already created in the Platform.

The Operator acts as a sales agent of the Organizer and holds buyer funds in trust for the Organizer until they are transferred to the Organizer, all in accordance with the Israeli Agency Law 5725-1965 and the Trust Law 5739-1979. Initial card processing is performed at the Acquirer under the Operator's business number; buyer funds are held in a trust account until they are transferred to the Organizer.

If the event was held on its scheduled date and ended successfully and without exceptional events (a "Qualifying Event"), and subject to receiving the funds from the Acquirer and to the fulfilment of all of the Organizer's obligations to the Operator and to buyers, the Operator will transfer to the Organizer the amount received from the Acquirer minus the Operator Fee, within 30 business days from the date of the end of the event or from the date of receipt of the full amount from the Acquirer — whichever is later.

The transfer of payment to the Organizer is subject to all applicable law and to the following conditions: (1) completion, to the Operator's satisfaction, of a Know-Your- Customer / Know-Your-Business (KYC/KYB) procedure, including business registration certificate, bank-account confirmation in the Organizer's name and identification of controlling shareholders, in accordance with the Prohibition on Money Laundering Law 5760-2000; (2) no reasonable concern arises that funds intended for transfer to the Organizer are not legitimate; (3) no reasonable concern arises that the event was held contrary to law or that the Organizer acted contrary to law in connection with the event.

It is clarified that the Operator is not liable for any expense, loss of profit or debt caused to the Organizer if the transfer of funds was delayed or cancelled for a reason that does not constitute the Operator's negligence. The Operator is entitled to deduct and offset from any payment to the Organizer any amount the Operator bears due to a breach of the law or of this agreement by the Organizer.

7. Ticket purchase and the agency relationship

The ticket-purchase contract is concluded directly between the buyer and the Organizer. The Operator acts solely as a sales agent of the Organizer and, on that basis, also performs collection in trust on the Organizer's behalf (the "Declared Agency"). The Declared Agency is narrow and disclosed — it does not make the Operator a party to the attendance contract, does not impose on the Operator liability for the quality, occurrence, safety or legal compliance of the event, and does not create a partnership between the Operator and the Organizer.

Ticket prices for participation in an event are set by the Organizer, quoted in New Israeli Shekels and include VAT. The Operator's service fee is shown to the buyer separately on the payment page, clearly, before order confirmation, in accordance with the Israeli Consumer Protection Law 5741-1981.

Upon completing the order process and subject to acquirer approval, the buyer will receive an order confirmation and a final purchase confirmation by email, plus an SMS with a link to the digital ticket containing a unique barcode or QR code. A receipt under the Israeli Bookkeeping Directives (document 400) will be issued in the Operator's name and will record the Declared Agency.

8. Payment for tickets

Ticket purchases through the Platform may be made by credit card and by other payment means published in the Platform from time to time (such as Apple Pay, Google Pay, Bit). Card processing is performed by the Acquirer (Tranzila), via secure "Hosted Fields" that are embedded in the Platform's payment page. Full card details, the CVV and magnetic-stripe data are not transmitted to the Operator and are not stored by the Operator — the Platform receives only a payment token and the last four digits of the card for display and identification purposes.

If the Acquirer does not approve the purchase, the buyer will receive a non-approval message by email and SMS and the order will be cancelled. The User's use of the Platform for ticket purchase and his transfer of payment details indicate his consent to charge the payment instrument according to the payment details and to transfer those details to the Acquirer.

9. Cancellations and refunds

The ticket-purchase contract is concluded between the buyer and the Organizer. Accordingly, each event's specific cancellation policy is set by the Organizer and is shown in full on the event page, the digital ticket, and the order confirmation email. Buyers are asked to read the specific policy before purchase. The Operator guarantees that this policy is accessible, clear and does not unfairly disadvantage the buyer. In any event, this policy does not derogate from any rights the buyer has under any law, in particular under the Israeli Consumer Protection Law 5741-1981 and its regulations.

9.1 Distance-selling cancellation

Per §14C(c) of the Consumer Protection Law 5741-1981, every buyer may cancel a remote transaction (e.g. a website or app purchase) within 14 days from the order date or ticket-receipt date — whichever is later, provided that at least seven business days remain before the event start. On a lawful cancellation, the Operator may charge a cancellation fee of the lower of: 5% of the transaction amount or ILS 100. The remainder is refunded to the original payment method.

9.2 Protected populations — extended right

The following groups may cancel up to 4 months from the order date:

  • Seniors aged 65 and older
  • Persons with disability (holders of a National Insurance certificate)
  • New immigrants — up to 7 years from immigration date
  • Victims of terror attacks (holders of National Insurance certificates)

This right requires at least seven business days remaining before the event. The Operator may request proof of eligibility (national ID / certificate) before processing the cancellation.

9.3 When cancellation is not available

  • Less than seven business days before event start (unless the Organizer allows it)
  • Events explicitly defined as "non-cancellable" in binding terms shown before purchase
  • Hospitality, travel, leisure or entertainment services whose delivery date has passed

9.4 Cancellation by the Organizer

If the Organizer cancels the event for any reason (production constraints, weather, public-health requirements, etc.), the buyer is entitled to a full refund of the ticket price to the original payment method, without any cancellation fee. The refund is processed within 14 business days of the cancellation notice. If the event is postponed to another date, the buyer may choose between keeping the ticket for the new date or a full refund — by notifying the Operator within 14 days of the postponement notice.

9.5 How to request a refund

  1. Open the "My Tickets" page on the website or app and tap "Cancel order" next to the relevant ticket.
  2. Alternatively, email hello@layla.events with your order number and reason for cancellation.
  3. You will receive a cancellation confirmation email within 24 hours.
  4. The refund will be issued to the original payment method within 14 business days and will appear on your next credit-card statement (depending on your card issuer's billing cycle).

9.6 How refunds are issued

  • Refunds go solely to the original payment method — the same card or payment method used for the purchase. Cash refunds or refunds to a different card are not available.
  • The time the refund appears on your card statement depends on your card issuer (typically 1–3 billing cycles). It may appear as a separate credit line or offset the original charge.
  • If you paid in instalments, the refund is issued as a single payment to the originating card.
  • A new tax document (credit invoice / חשבונית זיכוי) is automatically emailed to you upon refund processing, per Israel Tax Authority requirements.

9.7 Service fees and price disclosure

The price displayed at purchase includes the full breakdown of the entry price and the Operator's service fee, per Consumer Protection Law §17A (final-price disclosure). On a lawful cancellation, the service fee is refunded together with the ticket price; cancellation fees are charged only where the law permits (Section 9.1).

9.8 Disputes and complaints

If you encounter a refund difficulty or disagreement, the Operator will mediate between the buyer and the Organizer to reach a fair resolution. Reach us at hello@layla.events. If a dispute is not resolved to your satisfaction, you may contact the Consumer Protection and Fair Trade Authority at the Ministry of Economy and Industry (gov.il/consumer-protection).

Changes to this policy will not apply to orders placed before they take effect — each order is governed by the policy in force at the time of purchase.

10. Event participation

Unless the Organizer has determined otherwise, the Purchase Confirmation constitutes proof of ticket purchase. For entry to an event, the User must present the digital ticket containing the barcode or QR code that was sent to him, or a printed copy. Tickets are scanned at the event by the Organizer or its representative through the Platform's scanner application.

In case of changes or updates relating to an event (e.g., date change, venue change, format change), only the Organizer is responsible for updating the ticket buyers. The Operator may send notices on behalf of the Organizer, but this should not be construed as making the Operator responsible for their content.

11. Content and prohibited content

Without derogating from the generality of these Terms of Use, the User undertakes not to upload or publish through the Platform any content that is contrary to law, such as offensive, racist, discrimination-encouraging or violence-encouraging content, pornographic content, content that may offend public sensibilities, harassing, vulgar, coarse, insulting, threatening content, or content that infringes the rights of another ("Prohibited Content").

The Operator is not obligated to filter or check content but is entitled to remove Prohibited Content at its sole discretion and without prior notice. If a User uploaded Prohibited Content, he undertakes to indemnify the Operator for any claim or demand made against the Operator due to the publication of the Prohibited Content.

12. Promotional content

The User authorises the display of promotional content in the Platform and authorises the Operator to bring to his attention promotional and marketing content and recommendations, via SMS, email, push notifications, WhatsApp or other channels, in accordance with the Israeli Communications Law (Telecommunications and Broadcasting) 5742-1982. The User is entitled to instruct the Operator to stop sending promotional messages by sending a request to hello@layla.events, clicking the unsubscribe link in any message, or replying "STOP" to an SMS.

13. Limitation of liability

The Operator makes an effort so that the use made by Users in the Platform is continuous and uninterrupted. However, the Operator does not undertake that the use will be made without errors, unauthorized access, malfunctions or damage. Any use of the Platform is "as is" and according to platform availability ("as available"), without any commitment, explicit or implicit.

The Platform serves as a tool to assist in event production, but responsibility for events organised through it rests solely with the Organizer. The Operator has no responsibility in connection with the events, including their quality, legality, suitability to the description in the Platform or to User needs.

The Operator is not liable to a User or any third party for medical, physical, business or reputation damage, or for indirect or consequential damage, arising from or related to any use of the Platform, even if the Operator was aware of the possibility of such damage.

14. External links

During use, the User may encounter links in the Platform to other websites operated or published by parties other than the Operator. The Operator does not undertake that external links lead to active, reliable or legally compliant websites, is not a party to any agreement with such third parties, and will not be liable for any damage or expense caused, or apparently caused, in connection with such third parties.

15. Intellectual property

All intellectual-property rights in the Operator's services and the Platform are the Operator's exclusive property, including patents, copyright, trademarks, designs, models, applications, computer code, graphic files, text and trade secrets. Nothing in these Terms of Use or in the use of the Platform grants the User or the Organizer any right in the Platform or in information collected through it.

The User is prohibited from transferring, assigning, selling, renting, broadcasting publicly, copying or duplicating any of the content, services or the Platform in part or in whole.

The User, including the Organizer, confirms that all information received by the Operator in connection with an event produced by the Organizer is the Operator's exclusive property. The Organizer is entitled, for 90 days after the end of the event, to receive from the Operator a copy of the information received in connection with the event for the Organizer's use, subject to the Privacy Policy and applicable law.

16. Platform updates

Nothing in the User's use of the Platform obligates the Operator to provide support, maintenance, upgrades or new versions. The Operator will update the Platform from time to time at its sole discretion, without prior notice, which may involve malfunctions or inconvenience, including changes to the scope of service, its quality, its availability, and the addition or cessation of services.

17. Termination of the agreement

The Operator reserves the right to change, stop or suspend the Platform's services, in whole or in part, temporarily or permanently, at its sole discretion and without prior notice. The Operator is entitled, at its sole discretion and without prior notice, to stop or to require a User to cease use of the Platform on the occurrence of, or reasonable suspicion of: incorrect or incomplete details upon registration; transfer of the means of identification to a third party; use contrary to law; or an act that harms or may harm the Operator, other users or a third party.

18. Privacy policy

The current Privacy Policy, published at layla.events/en/privacy, forms an integral part of these Terms of Use.

19. Governing law and jurisdiction

Israeli law alone will apply to this agreement. The competent courts in the Tel Aviv-Yafo district will have exclusive and sole jurisdiction over any dispute or disagreement that may arise between the parties to this agreement.

20. Miscellaneous

A User who made a purchase through the Platform may receive support by contacting hello@layla.events. These Terms of Use represent all agreements regarding the Platform's services and any change in them will only be possible by written agreement with the Operator. If any provision in the Terms of Use is found unenforceable, that provision will be reformulated only as necessary to make it enforceable. The Operator may, at any time, change these Terms of Use by publishing them in the Platform; continued use of the Platform after such change indicates consent to it. Material changes will be announced by a prominent notice in the Platform and/or by email at least 14 days before they take effect.

21. Operator details

  • Name: Rey Nagar
  • Status: Israeli authorized dealer (osek morshe)
  • Business number: 328505532
  • Trade name: "Layla"
  • Registered address: 64 Ha-Iyar St., Tel Aviv-Yafo, Israel
  • Email: hello@layla.events
  • Website: https://layla.events

These Terms of Use are valid as of 2026-05-07.

תקנון · Layla